Frequently asked questions
About JDH96
Who owns and created 96 Brand?

96 Brand is owned and operated by CJ Gamble under the company Dream Design Lab USA, LLC.
CJ has spent over 15 years designing and developing hockey products for leading brands across North America, Europe, and Asia.
He grew up between Pittsburgh and the San Francisco Bay Area and earned his Industrial Design degree from the University of Pittsburgh.
Where are 96 Brand skates produced?

Our skates are assembled in China using premium components sourced from Asia and North America. Each pair is built under strict quality control to ensure consistency, performance, and value.
Why can’t I return or exchange my skates?

Every pair of 96 Brand skates is custom-built to order. Because we do not hold inventory, exchanges and returns are not possible. Please double-check your size and design selections before placing your order.
Have professionals tested 96 Brand skates?

Yes. Our skates have been tested and worn by players such as Evgeni Malkin, Chris Letang, Tyler Kennedy, and others, providing valuable feedback that influences our ongoing development.
Ordering,shipping and returns
When will I get my order?

We start production after the order time is closed. Then, count 90 days for production. Each pair is handcrafted for your specific order, so yes, it takes a bit longer. Once your order has shipped, you will receive an email with further information.

Where do you ship and how long does it take ?

We ship internationally. Delivery times vary depending on your location.

  • Asia: 5-15 days
  • America: 13-20 days
  • Europe: 10-18 days

You’ll receive tracking details as soon as your skates are shipped and reached your country
Will there be any unexpected fees?

Depending on your country, you may be required to pay import duties or customs fees upon delivery. These charges are the sole responsibility of the buyer.

However, in our experience, deliveries to the following countries typically do not incur extra customs fees:

  • North America: Canada, United States
  • Asia: Cambodia, Hong Kong, India, Indonesia, Japan, Malaysia, Saudi Arabia, South Korea, Thailand, United Arab Emirates, Vietnam
  • Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK
  • Oceania: Australia, New Zealand
Why can’t I return or exchange my skates?

Every pair of 96 Brand skates is custom-built to order. Because we do not hold inventory, exchanges and returns are not possible. Please double-check your size and design selections before placing your order.
Products related
How do 96 Brand skates fit?

96 Brand skates combine the feel of a CCM and Bauer hybrid, with stiffness similar to a TRUE boot.

  • Fit profile: Modern anatomical wrap with secure heel/ankle lock. Medium instep volume that bakes perfectly to shape.
  • Stiffness: Rigid quarter package for elite energy transfer and responsiveness.
  • Forefoot feel: Firm, supportive toe box—precise control without the spongy pad feel.
  • Forward flex: Enhanced flex and rebound for explosive toe-snap and strong stride extension.
  • Sizing: Expect a snug pre-bake fit that molds open to your true size.
What skate size should I get ?

Please refer to our size chart guide
What width profiles do you offer (e.g., Narrow, Standard, Wide)?

Our skates are built in a regular D width, but features a highly moldable, anatomical wrap that fits many foot shapes after baking.

Sizing Tip: If you normally wear a wider profile (like a Bauer Fit 3 or CCM Wide), you can still wear our skates! Our creator previously wore a Fit 3 and found a perfect fit by simply going one half-size (0.5) up from their usual skate size.
Can I bake your skates ?

Yes, you can. The instructions are on the packaging box.
For inline, what are the bearings you use ?

Our inline skates come with ILQ-9 bearing
Is your steel replaceable ?

Our runners are unique. Each pair of ice skates comes with 2 sets of steel. They are not compatible with any other brands.